Shipping
Chef's Complements Shipping Information
FREE DELIVERY for North and South Island locations only for online orders over $150 exclusive to members only. (Sign up for a free account now)
Wednesday 30 April – 2-day Inter-Island Road Freight Delays
Likely delays with 2-day Inter-Island Road Freight – There is currently a storm warning in place for the Cook Strait with significant wind and swell expected over the next 3 days.
Ferry services are cancelling sailings from later today (30/4/25) which will cause significant delays to the 2-day road network, 2-day freight picked up from today will likely not be available for branches to deliver till early next week.
We endeavour to process your order on the day it is placed so your parcel can get to you in a matter of days. Please allow up to 7 working days for the dispatch of your order from receipt of payment. Seven days is required only if we need to order a product that we currently do not have in stock at the time of placing your order. We will notify you if a delay is longer than 7 working days. Our stock levels are very accurate but not always 100% due to online and in-store demand. Please call us if you wish to enquire about a specific item, and we will gladly advise you.
Once your order has been dispatched, you will be emailed a tracking number. Please use this tracking number to stay updated so you know when your parcel will be delivered. Please note that standard deliveries are not made over weekends or public holidays. However, if you require an urgent Saturday delivery, please contact us and we can assist if your address is valid for Saturday deliveries. Surcharges may apply.
All parcels MUST be signed for unless it is a rural address. Please ensure there are instructions for a safe location for the parcel to be left. If your address isn’t rural and you instruct us to “leave without signature”, this is at your risk & responsibility. Delivery is made by New Zealand Couriers; therefore, we need a physical address, not a PO Box, as a signature is required. Please carefully check your package when received for any signs of damage & DO NOT SIGN or accept delivery if external damages are found.
Rates for New Zealand Regions
- Taupo $4.00
- Taupo Rural $10.00
- North Island $8.00
- North Island Rural (Waiheke Island included) $14.00
- South Island $11.00
- South Island Rural (Stewart Island included) $17.00
- Outer Islands (see below)
Outer Islands
Waiheke Island: North Island Rural, $14.00
Stewart Island:Â South Island Rural, $17.00
Great Barrier Island:Â Freight to Great Barrier Island is only paid to the Auckland depot of Barrier Air. This is the North Island standard rate of $8.00. Upon collection of your parcel at Barrier Air on Great Barrier Island, you will have to pay Barrier Air the fee for transportation from Auckland to Great Barrier Island. This cost is not covered by us and will need to be organised and covered by yourself.
Chatham Island: The Chatham Islands will require quoting and the freight is once a week. The minimum charge is $47.20 for a parcel up to 4.5kg. Please enquire if you wish to place an order.
Online Only Products
These items are not stocked in-store and, therefore, are not subject to our standard shipping times. Please allow for up to 14 days extra. If you wish for a more accurate delivery time estimation, please enquire before ordering. There may not be a delay, depending on the supplier’s location. For orders with multiple products, where you have an Online Only product in your order, the order will be held until all products are available to be sent together.
Online Only – Direct from Supplier Products
This item is not stocked in-store and is exempt from our freight-free policy. Please contact us with your address for a quote, or if you place the order prior, we will get in contact to organise the cost of shipping. This item will be sent directly from the supplier. For orders with multiple products, where you have an Online Only – Direct from Supplier product in your order, and a standard product, these will be sent separately.
Important note for all orders
We will contact you prior to dispatching your order if your order requires an additional fee due to excessive size or weight, or if the wrong freight option has been inadvertently selected due to shipping fields being filled incorrectly.
A select few items have a “shipping surcharge” rate. This is for bulky or awkward-shaped parcels. This is shown on the product page so you will see this before adding to your cart. It is also shown again in the cart. The rate is set per item.
Sorry, we are unable to deliver goods internationally or send goods by post. We courier all orders – no exceptions! Please provide the correct physical address for courier delivery.
