Terms & Conditions

While shopping online with Chef’s Complements, you are subject to the Terms and Conditions below which should be reviewed before any orders are placed.

We reserve the right to make adjustments to the given Terms and Conditions without notice, and as such, ask that customers review them each time they use Chef’s Complements on line.

We at Chef’s Complements make every effort to accurately and honestly present current product and site information to our customers. We apologise for any and all errors and misinformation, which are all unintended.

We at Chef’s Complements have done our best to ensure images of our product range are accurate depictions of the actual product, however we do not guarantee that the differences in a monitor’s display of colours is accurate. The descriptions and information supplied is true to the real product at the time of website publication.

All material on this site, including, but not limited to images, and illustrations is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Chef’s Complements, its related companies or by other parties that have licensed their material to Chef’s Complements.

Use of the materials on any other Web site or for any purpose other than personal, non-commercial use is a violation of Chef’s Complements and their wholesalers copyrights, trademarks and other proprietary rights, and is strictly prohibited.

Chef’s Complements are committed to protecting the privacy of our customers.

Personal information provided online is used solely for the purpose of fulfilling orders, or for Chef’s Complements and our chosen courier service to contact you.

We will ensure our customer information is kept strictly confidential, and we will never pass your correspondence information onto any third party EVER.

See our full Privacy Policy here.

If for any reason we cannot fulfill your order, we will contact you and advise you of your options. Either a refund, if paid by internet banking, or a reduced Stripe payment for the amount of the out of stock item, or a delayed delivery – awaiting the out of stock item and sending all goods together. We will happily advise you of the items availability if you still require the out of stock item at a later date. We are sorry if the out of stock item reduces your total to under the $150 FREE freight policy, but you will be given the option of the entire order to be held until the item is back in stock.

We will contact you prior to dispatching your order if your order requires additional tickets due to excessive size or weight, or the wrong freight option has been inadvertently selected. Please note that Waiheke Island and Stewart Island are deemed as rural and require the appropriate Island rural ticket selected. The Chatham Islands will require quoting and the freight is once a week. Also note, there are some items which require us to quote you for freight.

Please allow up to 7 working days for delivery of your order from receipt of payment. Please note deliveries are not made over weekends or public holidays. We endeavour to process your order on the day it is placed. 7 days is allowed only if we require to order a product that we currently do not have in stock at the time of placing your order. We will notify you if there is a delay of longer than 7 working days. Once your order has been dispatched you will be sent a tracking number.

Please also review our Shipping Page for additional information about shipping and network updates

NO INTERNATIONAL SHIPPING.

All prices shown are in NZ dollars, and include GST.

Unauthorised use and/or duplication of this website’s material without express and written permission from Chef’s Complements is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Chef’s Complements with appropriate and specific direction to the original content.

25TH BIRTHDAY SALE | T&C’s – Online

Enjoy 25% off storewide for a limited time only! (29th May 2025 – 8th June 2025)

Products included in the 25% off promotion are marked with a 25% off red balloon badge. 25% discount is off the regular price. Products already on sale or part of another promotion are excluded from this sale. (These are marked with red hot sale badges or gift with purchase badges.) Offer valid while stocks last. Discount is automatically applied at checkout and cannot be used in conjunction with any other offer. Sale prices are only valid during the promotional period and are only for in-stock items and exclude items available for pre-order or advance purchase.

Items purchased before the promotional period are not eligible for a price adjustment or return-and-repurchase to obtain the discounted rate (Standard CGA rights still apply).

Chef’s Complements reserves the right to amend or cancel this promotion at any time without notice.

Exclusions apply:

Products already on sale or part of another promotion, Gift vouchers, Gift cards, Electrical appliances (including small electrics, battery & gas appliances, spare parts & accessories), Food/Edible items (including cake decorating edibles), Furniture (including bar carts), Cake Presentation (including Cake boards, boxes & discs, stencils & selected candles, cake toppers), Cookbooks, Cleaners & soaps, Spare Parts, Catering Disposables (including Takeaway Containers, foil trays, greaseproof paper, paper cups, straws), Commercial Uniforms, Selected Lunchboxes, Selected brands (Kuki Reka Kani, BenElke, Scrub Daddy, Hibachi Grill, Smokai, STIM, Symbiota, Ironclad, ENGELELZEN, Honeywrap, iSi, Cleanery, Good Change, Viski, Fowlers, & Six Barrel Soda), Other miscellaneous items that don’t include the birthday sale balloon badge.

25TH BIRTHDAY SALE | T&C’s – In-Store

Enjoy 25% off storewide for a limited time only! (29th May 2025 – 8th June 2025)

25% discount is off the regular price (white ticket & sticker prices). Products already on sale or part of another promotion are excluded from this sale. (These are marked with orange or red tickets or stickers or priced otherwise.) Other items excluded from sale are marked with blue signage. Offer valid while stocks last. Discount is automatically applied at checkout and cannot be used in conjunction with any other offer. Sale prices are only valid during the promotional period and are only for in-stock items and exclude items available for pre-order or advance purchase. No trade quantity sales. Offer applies to retail customers only and excludes trade, wholesale, and commercial accounts. No deferred payments.

Items purchased before the promotional period are not eligible for a price adjustment or return-and-repurchase to obtain the discounted rate (Standard CGA rights still apply).

Chef’s Complements reserves the right to amend or cancel this promotion at any time without notice.

See chefscomplements.co.nz/tc/ for full terms & conditions

Exclusions apply:

25TH BIRTHDAY Spin Wheel Promotion | T&C’s – Instore

Celebrate 25 Years with our in-store Spin Wheel Promotion! Every spin wins, and it could be anything from a handy kitchen tool to a chance at a $250 voucher!

Promotion Dates:

29 May – 8 June 2025, or while prize stocks last.

Location:

Available in-store only at Chef’s Complements during our 25th Birthday Sale.

Who Can Spin:

Open to retail customers only. Must be over the age of 16.
To spin, participants must complete the Chef’s Complements Member Sign Up 25th Birthday
Limit one spin per member signup for the whole promotion duration

Spin Wheel Prize Categories:

Free kitchen tool
Free cleaning product
Free baking tool
$10 voucher for purchases over $100 (standard exclusions apply) redemption after sale.
Free mystery gift on purchases over $100
Free mystery gift with cookware purchases over $100
Free mystery gift with bakeware purchases over $50
Daily draw for Misfit Garden Fruit & Veg Box
Mystery Prize
Lucky dip
Mystery Pantry Prize
Envelope draw (includes surprise discounts, promos or vouchers)
Book of the Day draw
Goodie bag
Entry into the $250 Chef’s Complements voucher draw

Prize Conditions:

Prizes are not transferable, exchangeable, or redeemable for cash.
All free gifts, mystery gifts, lucky dips, and other similar prizes are chosen from a pre-selected prize pool curated by our team and cannot be selected from general store stock.
Promotional items cannot be returned or exchanged for change of mind. This does not affect your rights under the Consumer Guarantees Act 1993.
Proof of spin or participation may be required for any enquiries regarding prize items.
Chef’s Complements reserves the right to substitute any prize with a similar item of equal or greater value if required.
Vouchers and value-based offers may have minimum spend requirements and standard exclusions.
Winners of any draws will be notified via the contact details provided upon sign-up. If uncontactable after 7 days, a redraw may occur
Employees and immediate family of Chef’s Complements are not eligible to participate

Privacy:

Your personal information is collected for the purpose of fulfilling this promotion and sending you marketing communications (from which you may unsubscribe at any time).
We do not knowingly collect personal information from individuals under 16 without parental consent. See our full Privacy Policy for details.

General Terms:

Prizes are available while stocks last.
No rainchecks or holds on prizes or discounts.
Chef’s Complements reserves the right to verify entries and refuse a spin to any individual suspected of tampering, abuse, or breach of these terms.
Chef’s Complements may amend or cancel this promotion at any time without prior notice.
Chef’s Complements accepts no liability for any loss, damage, or injury arising in connection with participation in this promotion, except for any liability which cannot be excluded under New Zealand law