Changed your mind (unsuitable)
If an item isn’t right for you, you have two options:
- Refund, within 14 days of receiving your order. We’ll refund the price of the goods, less the original freight cost (including on “freight free” orders — ask us for the freight cost before returning if you’d like to know it upfront).
- Store credit or exchange, within 30 days of receiving your order. Same condition requirements apply.
Items must be unused and in original packaging with labelling intact. Return shipping is at your cost — please package items well, as damage in transit is your responsibility to claim with the courier.
Clearance/sale items and food or perishable products aren’t eligible for change-of-mind returns and are sold as final sale.
Faulty goods
If a product is faulty and can’t be repaired under the Consumer Guarantees Act, you can choose a refund or a replacement:
- Choose a replacement (we will refund you or charge you for any difference, if there is any), and we’ll send it free of charge.
- Choose a refund, and we’ll also reimburse your cost of returning the faulty item once we’ve received it back.
We’re sorry for the inconvenience — get in touch, and we’ll sort it quickly.
Damaged in transit
Check your parcel when it arrives. If you spot external damage, please don’t sign for or accept the delivery — the courier will return it to us.
If you discover damage after opening, call us on (07) 377 4455 within 48 hours of opening. Please keep the damaged item and packaging, as the courier may need to collect it for assessment.
We’ll replace anything broken in transit. If a replacement is out of stock, we’ll offer a refund or re-supply once it’s back in.
