Privacy Policy

Effective Date: April 2025
Chef’s Complements is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of personal information from you:

Contact details: name, email address, phone number, shipping/billing address
Shopping details: pages viewed, items added to cart or wishlist
Purchase details: items ordered, payment status, transaction history
Account information: username and password if you create an account
Marketing preferences and responses to promotions and communication history
Device and usage data: IP address, browser type, pages visited (via cookies/analytics)

2. How We Collect Information

We collect information when you:

Browse or interact with our website
Make a purchase or attempt to make a purchase
Sign up for emails or fill out forms (e.g. contact forms, popups)
Interact with our marketing communications

3. Why We Collect Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your purchase or customer support queries
Send you marketing emails (if consented)
Improve your experience on our website
Prevent fraud and ensure website security

4. How We Store and Protect Your Data

We take appropriate steps to protect your personal information from misuse, loss, or unauthorised access. All online transactions are encrypted using SSL technology, and sensitive data (like credit card info) is processed securely via Stripe, our payment provider.

5. Third-Party Services

We only share your personal information with essential third-party providers—those we use to run our website, process orders, communicate with you, or to help us run our business efficiently. These include, but are not limited to:

WooCommerce: to manage products, orders, and customer information
Stripe: to securely process payments (we do not store credit card numbers)
HubSpot: to manage customer service and marketing communications
Analytics providers: to understand website traffic and improve user experience (e.g. Google Analytics)

These services only receive the information necessary to perform their functions and are not allowed to use it for other purposes.

We will never sell, rent, or share your personal data with unrelated or non-essential third parties.

6. Your Rights

Under the NZ Privacy Act, you have the right to:

Access your personal information
Correct or update your information
Withdraw consent to marketing communications at any time

To request access or changes to your personal data, please contact us at: hello@chefscomplements.co.nz

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential site functionality (like shopping cart)
Understand how visitors use our website
Tailor marketing messages and ads

You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any amendments will be posted on this page with a new effective date. We advise you to check this page, as well as our Terms & Conditions, each time you purchase with Chef’s Complements