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Shipping Times & Rates

Fast, reliable NZ-wide delivery.

Most orders arrive within:

North Island: 1–2 working days
South Island: 2–3 working days
Rural deliveries: Allow an extra 1–2 working days

You’ll receive tracking as soon as your order leaves our store, so you can follow it every step of the way.

Calculate shipping

Enter a New Zealand address with a suburb or postcode.

In stock - usually ships same day

Free shipping on orders over $150 exclusive to members only.
(Sign up for a free account now)
** Exclusions Apply

Shipping Methods

Shipping methods
Standard	Available for delivery or Free Click & Collect
In-store Only	Only available for Free Click & Collect
Online Only	Not stocked in-store. Will be ordered upon your order
Online Only - Direct from Supplier	Not stocked in-store. Will be ordered upon your order and sent directly from supplier’s warehouse

Chef’s Complements Packaging Standards

We pack your order like it’s going to our own kitchen.

We know how frustrating it is to open a parcel and find something damaged, especially fragile or heavy kitchenware. That’s why we take exceptional care when packing every order.

Our team carefully:

Assesses each item before packing
Uses protective materials suited to the product (not one-size-fits-all)
Double-packs fragile items like glassware, ceramics, and stoneware
Secures heavy cookware to prevent movement during transit

We take real pride in our packaging, and it shows. Our breakage rates are extremely low, and our customers can vouch for us too.

“Packaging was next level.”

“Just want to say how quick and the amazing care taken with packaging the item for safe delivery.”

“…the packaging was excellent to protect the items…”

“Fast dispatch, great care taken in packaging. 5/5”

“…very competitive pricing; and very good packaging and excellent communications…”

“Well packaged for safe travels”

Fragile & Heavy Items

Yes, we ship fragile and heavy items. Safely.

From glassware and ceramics to cast iron and premium cookware, we regularly ship delicate and weighty items all over New Zealand. Our packing process is designed specifically to handle these products, so they arrive exactly as they should.

If we wouldn’t be happy receiving it ourselves, it doesn’t leave our store.

What If Something Goes Wrong?

We’ve got you covered.

While issues are rare, if your order arrives damaged, please contact us straight away. Our team will sort it quickly and fairly, no runaround, no stress.

Your peace of mind matters to us.

Fast delivery. Careful packaging. Trusted nationwide.

Shipping Times & Rates

Fast, reliable NZ-wide delivery.

Most orders arrive within:

North Island: 1–2 working days
South Island: 2–3 working days
Rural deliveries: Allow an extra 1–2 working days

You’ll receive tracking as soon as your order leaves our store, so you can follow it every step of the way.

Calculate shipping

Enter a New Zealand address with a suburb or postcode.

In stock - usually ships same day

Free shipping on orders over $150 exclusive to members only.
(Sign up for a free account now)
** Exclusions Apply

Shipping Methods

Shipping methods
Standard	Available for delivery or Free Click & Collect
In-store Only	Only available for Free Click & Collect
Online Only	Not stocked in-store. Will be ordered upon your order
Online Only - Direct from Supplier	Not stocked in-store. Will be ordered upon your order and sent directly from supplier’s warehouse

Chef’s Complements Packaging Standards

We pack your order like it’s going to our own kitchen.

We know how frustrating it is to open a parcel and find something damaged, especially fragile or heavy kitchenware. That’s why we take exceptional care when packing every order.

Our team carefully:

Assesses each item before packing
Uses protective materials suited to the product (not one-size-fits-all)
Double-packs fragile items like glassware, ceramics, and stoneware
Secures heavy cookware to prevent movement during transit

We take real pride in our packaging, and it shows. Our breakage rates are extremely low, and our customers can vouch for us too.

“Packaging was next level.”

“Just want to say how quick and the amazing care taken with packaging the item for safe delivery.”

“…the packaging was excellent to protect the items…”

“Fast dispatch, great care taken in packaging. 5/5”

“…very competitive pricing; and very good packaging and excellent communications…”

“Well packaged for safe travels”

Fragile & Heavy Items

Yes, we ship fragile and heavy items. Safely.

If we wouldn’t be happy receiving it ourselves, it doesn’t leave our store.

What If Something Goes Wrong?

We’ve got you covered.

While issues are rare, if your order arrives damaged, please contact us straight away. Our team will sort it quickly and fairly, no runaround, no stress.

Your peace of mind matters to us.

Fast delivery. Careful packaging. Trusted nationwide.

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Customizable gift voucher that can be redeemed in our store.

Reviews

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Only logged in customers who have purchased this product may leave a review.

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