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Gift Wrapping – Entire Order
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Fast, reliable NZ-wide delivery.
Most orders arrive within:
You’ll receive tracking as soon as your order leaves our store, so you can follow it every step of the way.
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In stock - usually ships same day In-stock means we have physical stock, or can get these items in within the 7-day dispatch policy
Free shipping on orders over $150 exclusive to members only. (Sign up for a free account now) ** Exclusions Apply
We pack your order like it’s going to our own kitchen.
We know how frustrating it is to open a parcel and find something damaged, especially fragile or heavy kitchenware. That’s why we take exceptional care when packing every order.
Our team carefully:
We take real pride in our packaging, and it shows. Our breakage rates are extremely low, and our customers can vouch for us too.
“Packaging was next level.”
“Just want to say how quick and the amazing care taken with packaging the item for safe delivery.”
“…the packaging was excellent to protect the items…”
“Fast dispatch, great care taken in packaging. 5/5”
“…very competitive pricing; and very good packaging and excellent communications…”
“Well packaged for safe travels”
Yes, we ship fragile and heavy items. Safely.
From glassware and ceramics to cast iron and premium cookware, we regularly ship delicate and weighty items all over New Zealand. Our packing process is designed specifically to handle these products, so they arrive exactly as they should.
If we wouldn’t be happy receiving it ourselves, it doesn’t leave our store.
We’ve got you covered.
While issues are rare, if your order arrives damaged, please contact us straight away. Our team will sort it quickly and fairly, no runaround, no stress.
Your peace of mind matters to us.
Fast delivery. Careful packaging. Trusted nationwide.
Shipping Policy Return Policy
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Chef's Complements is New Zealand's destination for quality kitchenware, serving home cooks and hospitality professionals since 2004. Family-owned and operated in Taupō, we offer over 20,000 products from more than 600 leading brands from around the world, backed by expert advice from our knowledgeable team of chefs and kitchen specialists. Whether you're upgrading your home kitchen, sourcing commercial equipment, or searching for the perfect gift, we're committed to helping you find products that perform, last, and inspire. Shop online nationwide or visit our 750m² store in Taupō.
See our About Us page
We want you to be completely happy with your purchase. Here's a quick summary; full details for each situation are below.
Return shipping is at your cost. Please package items well — damage in transit is your responsibility to claim with the courier.
Covered under the Consumer Guarantees Act for items that can't be repaired. We'll sort it out quickly.
Don't sign for parcels with visible external damage — the courier will return these to us directly.
Return Policy
When and where possible, we aim to offer price matching if you find a cheaper price for the same item sold elsewhere.
Please check out our Price Match Policy for T&C's to see if your request applies
If you happen to find a cheaper price listed elsewhere, please contact us and we will let you know as soon as we can if we are able to match it.
Price Match Policy
Gift Wrapping - Entire Order
In stock - usually ships same dayIn-stock means we have physical stock, or can get these items in within the 7-day dispatch policy
Your contribution for us wrapping your gift. All proceeds to the Taupo Food Bank.
Tereena Smith (verified owner) – December 19, 2025
Gorgeous gift wrapping, really appreciate the care and detail. Exceptional service and fast delivery as always!
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