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We know how frustrating it is to open a parcel and find something damaged, especially fragile or heavy kitchenware. That’s why we take exceptional care when packing every order.
Our team carefully:
We take real pride in our packaging, and it shows. Our breakage rates are extremely low, and our customers can vouch for us too.
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Yes, we ship fragile and heavy items. Safely.
From glassware and ceramics to cast iron and premium cookware, we regularly ship delicate and weighty items all over New Zealand. Our packing process is designed specifically to handle these products, so they arrive exactly as they should.
If we wouldn’t be happy receiving it ourselves, it doesn’t leave our store.
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While issues are rare, if your order arrives damaged, please contact us straight away. Our team will sort it quickly and fairly, no runaround, no stress.
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Chef's Complements is New Zealand's destination for quality kitchenware, serving home cooks and hospitality professionals since 2004. Family-owned and operated in Taupō, we offer over 20,000 products from more than 600 leading brands from around the world, backed by expert advice from our knowledgeable team of chefs and kitchen specialists. Whether you're upgrading your home kitchen, sourcing commercial equipment, or searching for the perfect gift, we're committed to helping you find products that perform, last, and inspire. Shop online nationwide or visit our 750m² store in Taupō.
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We want you to be completely happy with your purchase. Here's a quick summary; full details for each situation are below.
Return shipping is at your cost. Please package items well — damage in transit is your responsibility to claim with the courier.
Covered under the Consumer Guarantees Act for items that can't be repaired. We'll sort it out quickly.
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When and where possible, we aim to offer price matching if you find a cheaper price for the same item sold elsewhere.
Please check out our Price Match Policy for T&C's to see if your request applies
If you happen to find a cheaper price listed elsewhere, please contact us and we will let you know as soon as we can if we are able to match it.
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